Orders & delivery

After placing your order, check your inbox and spam folder for your order confirmation. If you cannot find it, contact us with the email address you used at checkout.

Use the link in your order confirmation or shipping email to view your order status. You can also sign in to your account to find your orders.

Contact us as soon as possible with your order number and the change you need. We will check whether your order can still be updated before it is dispatched.

Your available delivery options and estimated delivery times are shown at checkout. Once your order ships, follow the tracking link in your shipping confirmation for the latest updates.

Please check around your delivery address and with your household or neighbours. If your parcel is still missing, contact us with your order number and tracking details.

Please contact us promptly with your order number and correct address. We will check whether an address change is still possible.

Shipping options and charges are calculated at checkout for your delivery address. Please see our shipping policy for full details.

The payment methods available for your order are displayed at checkout. Availability can vary by country and currency.

If a pay-later option is available for your order, it will appear at checkout. The payment provider will display its terms and eligibility requirements before you confirm.

Check your payment details and billing address, then try again or choose another available payment method. If you are unsure whether a payment was completed, check for an order confirmation before placing another order.

Please check our return policy for the current return window, eligibility conditions and any applicable fees.

Follow the instructions in our return policy to start your return. Have your order number and the email address used at checkout ready.

Please see our return policy for refund processing information. Once a refund is issued, the time it takes to appear can depend on your payment provider.

Contact us with your order number, a description of the issue and clear photos. We will review the details and help you with the next steps.

Please contact us with your order number and a photo of the item you received, including its label. We will help resolve this.

Use the account link in our website header and follow the sign-in instructions. Use the same email address you used when placing your order.

Follow the instructions on the sign-in screen. If a sign-in code or password reset email does not arrive, check your spam folder and confirm your email address.

Visit our Members page or open the rewards panel to see the current ways to earn points and the programme terms.

Your rewards panel shows your available points, rewards and redemption options. Sign in with the email address linked to your membership.